Please read these Terms and Conditions carefully before placing an order through the Press Dionysus website. They explain the terms on which we sell our products, how orders are processed, and the rights and responsibilities of both parties.
By placing an order through our website, you confirm that you have read and understood these Terms and Conditions.
About Us
This website is owned and operated by Press Dionysus LTD, a company registered in England and Wales under company number 12710510.
Our registered office is:
Office 408, Screenworks
22 Highbury Grove
London, England
N5 2EF
In these Terms and Conditions, “Press Dionysus”, “we”, “us” and “our” refer to Press Dionysus LTD. “You” and “your” refer to the customer or visitor using our website.
Intellectual Property Rights
Unless otherwise stated, all content on this website, including text, images, illustrations, graphics, logos, designs, and website code, is owned by or licensed to Press Dionysus LTD and is protected by applicable copyright and intellectual property laws.
You may view and access the content of this website for your personal, non-commercial use. However, you must not reproduce, distribute, modify, publish, transmit, download for redistribution, or otherwise use any material from this website for commercial purposes without our prior written permission.
The Press Dionysus name, logo and associated branding may not be used, copied or reproduced without our prior written consent.
Nothing in these Terms and Conditions affects any rights you may have under applicable copyright or other intellectual property legislation.
Personal Information
We collect, process and retain personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and how we protect it.
You can read our full Privacy Policy here:
We may contact you by email or other communication methods where this is necessary to process your order, respond to an enquiry or provide information relating to our services. Any marketing communications will be sent in accordance with applicable data protection and electronic communications legislation.
Basis of Sale and Order Acceptance
The products displayed on our website constitute an invitation to place an order and do not, in themselves, represent a binding offer by Press Dionysus to sell those products.
When you place an order, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.
After receiving your order, we will normally send an acknowledgement confirming that it has been received. This acknowledgement does not necessarily mean that your order has been accepted. A contract between you and Press Dionysus will be formed when we confirm acceptance of your order, normally by sending an order or dispatch confirmation.
We reserve the right to decline or cancel an order where, for example, a product is unavailable, a pricing or description error has occurred, or we are unable to process the payment. If payment has already been taken for an order that we do not accept or subsequently cancel, we will arrange a full refund.
The ordering process on our website allows you to review and amend your order details before submitting your purchase. Please check your order carefully before completing the payment process. We cannot guarantee that errors in an order submitted by you can be corrected after the order has been processed.
These Terms and Conditions are intended to apply to purchases made by consumers for personal use. If you are purchasing on behalf of a business or organisation, please contact us before placing your order so that we can provide any applicable business terms.
Prices and Payment
The prices of products displayed on our website are those applicable at the time the order is placed. Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
All payments must be made using the payment methods made available on our website. Your order will normally be processed once payment has been successfully authorised and received.
We take reasonable care to ensure that product descriptions and prices are accurate. However, if we identify a significant error in the price or description of a product you have ordered, we will contact you before proceeding. You will have the option to confirm the order at the correct price or cancel it for a full refund.
Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or communicated to you during the ordering process.
Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including postal delays, courier services and customs procedures.
Where no specific delivery period has been agreed, we will deliver your order without undue delay and, in any event, within the period required by applicable consumer law.
Any applicable delivery charges and available delivery options will be shown at checkout before payment is completed.
Risk and Ownership of Goods
Responsibility for the goods passes to you when the goods come into your physical possession, or into the physical possession of a person nominated by you to receive them, other than a carrier appointed by us.
Ownership of the goods passes to you once we have received payment in full.
These provisions do not affect any statutory rights you may have in relation to goods that are lost, damaged, faulty or not as described.
Returns, Cancellations and Refunds
Your right to cancel an online order
If you purchase goods from us as a consumer online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, you must inform us clearly of your decision to cancel within the 14-day period. You can do so by contacting us at:
Email: contact@pressdionysus.com
After notifying us of your decision to cancel, you must return the goods within a further 14 days. Please contact us before returning an item so that we can provide the appropriate return instructions.
Unless the goods are faulty, damaged or incorrectly supplied, you will normally be responsible for the direct cost of returning them, provided that you were informed of this responsibility before completing your purchase.
You may handle the goods to the extent necessary to establish their nature, characteristics and condition, as you would reasonably be able to do in a shop. However, we may make a proportionate deduction from your refund if the value of the goods has been reduced through handling beyond what is necessary.
Faulty, damaged or incorrect items
If a book or other product arrives damaged, is faulty, is incorrect or does not match its description, please contact us at contact@pressdionysus.com as soon as possible, providing your order details and, where appropriate, photographs of the issue.
We will assess the matter and arrange an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund.
Where a return is required because an item is faulty, damaged or incorrectly supplied, we will cover the reasonable return costs.
Refunds
Where you exercise your statutory right to cancel an online order, we will refund the amount paid for the goods and the cost of standard delivery. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.
We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed with you.
Nothing in this section affects or limits your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Complaints
We aim to provide a high standard of service and take all complaints seriously.
If you have a complaint about an order, product or any aspect of our service, please contact us at:
Email: contact@pressdionysus.com
We aim to acknowledge and respond to complaints within five working days. If a matter requires further investigation, we will keep you informed of its progress.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation gives you the right to bring proceedings in another jurisdiction.
Nothing in these Terms and Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.